REPLACEMENT AND RETURNS POLICY
Under Australian Consumer Law, Flokk will happily replace or process a refund if your artwork is faulty or the incorrect artwork was sent. Refunds are not provided for artwork damaged during delivery via Australia Post.
Photographs of the artwork must be supplied as proof and emailed to firstname.lastname@example.org. Please retain original packaging as the damaged or incorrect item will need to be repackaged in this.
In the case where a refund is issued, the refund will be processed through your original payment method.
PRINT AND PRODUCTION
All Flokk canvases and prints are made to order, therefore are printed on demand. Print production is located in Melbourne and takes 5-7 days. Delivery time for your area is dependent upon Australia Post's delivery times.
Flokk artwork is printed on canvas that contains natural fibres and these sometimes contain small slubs and/or minor imperfections. There may be slight variations in colour. These are natural occurrences in the canvas fabric so are not considered faults.SHIPPING
FREE SHIPPING is now available Australia-wide.
DISPATCH AND DELIVERY
We deliver to PO Boxes as all deliveries are via Australia Post.
An Australia Post tracking number is provided once the package is dispatched.
If you aren't home on delivery day, Australia Post will leave a card in your letterbox and take the package to the nearest post office.
Flokk accepts payment by Credit Card and PayPal. Production doesn't start on an order until payment is received.
PROMOTIONS AND SALE
If you want to be the first to know about our sales and promotions sign up to our newsletter!
Discount codes are only valid for the advertised dates and times.
If a discount code is supplied, this must be applied at checkout to redeem the promotion. Discount codes cannot be added after your order has been placed and confirmation received.
All promotions are available to Australian residents only. Unless specified, all promotions are available to retail customers only. Please contact via message box for wholesale orders.
Flokk can extend or terminate a Promotion at any time.
AGREEMENT OF TERMS
By placing an order with Flokk you are agreeing to the above terms and conditions. These terms are subject to change at any time. If the terms are amended, they will be effective immediately.